EXCHANGE REFUND/REQUESTS

We can only provide an exchange if the item is available upon receipt of the return. Unfortunately, we cannot hold stock for an exchange. The quickest way to exchange your goods is to submit a new order online, the original order will be refunded on receipt of return.

 

BOOKING A RETURN

United Kingdom (UK)

Christmas Returns - now extended to 9th January

You can order an exchange or book a UK subsidised return (£3.00) through Royal Mail Tracked 48:
returnsportal.co/r/article

 

Please note that this does not cover large homeware items (over 70cm) and customers are responsible for all return items whist in transit.

 

Europe/International

You can book a European return via our logistics partner Global-E via the link below. Note the rates vary by Country 
Book a Global-E Europe Return

 

USA

We don’t currently have a returns option in place due to amended customs regulations.

Urban Excess Returns
Unit D4
Leyton Industrial Village
Argall Avenue
London
E10 7QP
Tel: 0207 018 0506

 

Refunds – How long do I need to wait?

We aim to process returns in 5 working day’s, but during really busy periods we can get swamped and it may take up to 7 day’s so bear with us. Payments will be refunded back on to your original card or PayPal account, allow up to 4 working day's for the refund to clear. Please note that only the cost of the original item is refundable, this does not include the original shipping cost or any associated duties and taxes.