BOOKING A RETURN
Christmas Returns period runs from 17th November to 8th January, 2024.
United Kingdom (UK)
You can order an exchange or book a UK subsidised return (£3.30) through Royal Mail Tracked 48 up to 28 days after purchase:
The process is automated so once the return has been received back at our warehouse the order will be refunded. This usually takes approximately 2-3 working days.
Please note that this does not cover large homeware items (over 70cm) and customers are responsible for all return items whist in transit.
You can book a European return via our logistics partner Global-E via the link below. Note the rates vary by Country
Book a Global-E Europe Return
We don’t currently have a returns option in place due to amended customs regulations.
Urban Excess Returns
Leyton Industrial Village
Refunds – How long do I need to wait?
We aim to process returns in 5 working day’s, but during really busy periods we can get swamped and it may take up to 7 day’s so bear with us. Payments will be refunded back on to your original card or PayPal account, allow up to 4 working day's for the refund to clear. Please note that only the cost of the original item is refundable, this does not include the original shipping cost or any associated duties and taxes.